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Specified Commercial Transaction Law

Company Kaku Co., Ltd.
Operation director Toru Ikegami
Address 2-3-28 Motofukuoka Fujimino, Saitama Prefecture 356-0008
TEL 050-3736-7993
Fax 050-3736-7993
E-mail info@cosplaydonya.tokyo
URL https://www.cosplaydonya.tokyo/
Ordering method Please order from the WEBSITE.
Payment Method Credit card payment
(VISA, Master, JCB, American Express, Diners Club)
Unionpay card, Alipay, Paypal
Time of delivery It takes about 20 to 30 days. Please contact us if you are in a hurry.
Conditions of returning In case of defective item or mis-sending, please contact within 7 days after delivery.
After confirming the photograph by e-mail, if it is our cause, we will refund or change at our expense.
Please understand that we refuse to return products that have been damaged due to customer's negligence when using or trying on.
We can not accept returning or changing due to customer's convenience, such as color difference with monitor or order mistake.
Because our products are made by a special processing, so we do not accept returning products due to some reasons such as using feeling, comfort and so on.

※Please understand in case of the defective products like the following case, returning or changing products can not be accepted as a rule.
  • 1.More than 7 days have passed after delivery.
  • 2.Product is damaged or stained due to customer's negligence.
  • 3.Returning without contact.
  • 4.Products that lost accessories
  • 5.Products that purchased at another shop.
About shipping fee and handling fee for returned products. We will be responsible only for defective products or mis-sending.
In the case of it depends on customer’s convenience, customers are responsible.
About refunding After confirming the arrival of returned products, we will transfer to your designated account immediately.
Return address Phone number: 050-3736-7993
Address: 2-3-28 Motofukuoka, Fujimino city, Saitama prefecture, 3560008
Person in charge: Kaku Co., Ltd.
Copyright © 2005- COSPLAYDONYA TOKYO All rights reserved.